Terms of Trade and Privacy Policy for buying fruit and vegetables
for sale on Produce Collective Pty Ltd - Marketlink

Introduction

Produce Collective Pty Ltd and any other sponsoring company will be referred to as "Produce Collective" , "the website" or "we". "Terms of Use for Visitors" will be known as "terms".

Produce Collective regards customer privacy as a very important part of our relationship with our customers. The following privacy policy applies to all Produce Collective users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Produce Collective.

Currency

All trade on the Produce Collective site is the Australian dollar A$ (code: AUD). The Australian dollar is the currency of the Commonwealth of Australia. The currency displayed for the price of fruit and vegetables for sale and associated services, is in Australian Dollars

As at 2011
The Australian dollar is the 5th most traded currency in the world, accounting for 7.6% of the world's daily share. It trades in the world foreign exchange markets behind the US dollar, the euro, the yen and the pound sterling.

The Australian dollar is popular with currency traders, because of the comparatively high interest rates in Australia, the relative freedom of the foreign exchange market from government intervention, the general stability of Australia's economy and political system, and the prevailing view that the Australian dollar offers diversification benefits in a portfolio containing the major world currencies, especially because of its greater exposure to Asian economies and the commodities cycle.

Fees

The subscription fee for sellers is $137.00 per month

The Transaction Fee for the use of Marketlink is as follows

0.0225 of the transaction total when that total is less than $20,000 per month
0.0165 of the transaction total when that total is between $20,000 and $50,000 per month
0.0125 of the transaction total when that total is more than $50,000 per month

Collection of Information

In order to use the Produce Collective website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Produce Collective is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Produce Collective customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at admin@ProduceCollective.com

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Produce Collective uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details.

We may also use this information for other purposes, including some promotional Emails.

If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at admin@ProduceCollective.com

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Produce Collective may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Produce Collective does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Produce Collective site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of ProduceCollective.com.

Changes to Privacy Policy If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Produce Collective Security Policy
Produce Collective uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Produce Collective or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Produce Collective.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy
After ordering a service online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). You will be able to access the service details upon confirmation of the service requested by you.

If you wish to query a delivery of service please contact us at admin@ProduceCollective.com

Refund & Returns Policy
Produce Collective has a money-back guarantee. If for any reason you are not completely satisfied with our service we will refund you the service fee. Just email us at admin@ProduceCollective.com within 4 weeks, if you are not satisfied with our service so that we can resolve any problems.

If you have any queries regarding this the payment services offered by eWAY please visit www.eway.com.au.